Frequently Asked Questions (FAQ)
🖥️ Custom PC Build Questions
How long does it take to build my PC?
Most custom gaming PCs are built, tested, and shipped within 5–10 business days depending on parts availability and current order volume.
During high-demand periods, build times may be slightly longer. We will keep you updated throughout the process.
Do you test systems before shipping?
Yes. Every system undergoes:
Full hardware inspection
Stress testing
Temperature monitoring
BIOS configuration
Windows/drivers setup (if applicable)
We do our best to ensure your PC arrives fully stable and ready to game.
Can I customize my PC?
Absolutely. Most systems can be customized with different:
CPUs
GPUs
RAM
Storage
Cooling options
RGB preferences
Cases
If you need something specific, contact us before ordering.
Can parts change due to availability?
In rare cases, equivalent substitute components may be used due to inventory shortages.
Any substituted part will always meet or exceed the advertised specifications and performance of the original component.
🎮 Performance & Compatibility
Will my PC achieve exact FPS numbers?
Game performance varies based on:
Game updates
Drivers
Windows updates
Graphics settings
Monitor resolution
Background applications
Exact FPS or benchmark results cannot be guaranteed.
Are high temperatures normal?
Gaming PCs naturally generate heat under load.
Systems operating within manufacturer thermal specifications are considered functioning normally.
Can I upgrade my PC later?
Most systems are upgrade-friendly. However, damage caused during self-installation or unauthorized modifications may not be covered under warranty.
📦 Shipping Questions
How long does shipping take?
Shipping times vary based on location and shipping method selected at checkout.
Typical transit times:
Standard Shipping: 2–5 business days
Expedited Shipping: 1–3 business days
Tracking information will be provided once your order ships.
Is my PC insured during shipping?
Shipping insurance may vary depending on the selected shipping service.
Please inspect your package immediately upon delivery and report any shipping damage as soon as possible.
What should I do if my PC arrives damaged?
If your system arrives damaged:
Take photos of the packaging and damage
Contact us immediately at support@omgamingpcs.com
Keep all original packaging materials
We will work with you to resolve the issue quickly.
🔄 Returns & Refunds
What is your return policy?
We offer a 14-day return window starting from the day your system is delivered.
Returns must be approved before being shipped back.
Are there restocking fees?
Non-defective returns may be subject to a 20% restocking fee.
Restocking fees do not apply to confirmed defective systems covered under warranty.
Who pays for return shipping?
Customers are responsible for return shipping on non-defective returns
If a verified hardware defect is confirmed within 14 days of delivery, we will provide a prepaid return label
Can I return a custom-built PC?
Because custom PCs are built-to-order, return eligibility may be limited once the build process has started.
Approved non-defective returns may still be subject to restocking fees and inspection requirements.
When will I receive my refund?
Approved refunds are typically processed within 10 business days after the returned item is received and inspected.
Bank processing times may vary.
🛡️ Warranty Questions
What warranty comes with my PC?
New PCs include a 1-Year Parts & Labor Warranty
Certified Pre-Owned PCs include a 6-Month Parts & Labor Warranty
All customers receive Lifetime Technical Support
What does the warranty cover?
Our warranty covers:
Hardware defects
Faulty components
Assembly-related issues
What is not covered under warranty?
The warranty does not cover:
Physical damage
Liquid damage
User-caused damage
Unauthorized modifications
Software issues or malware
Overclocking damage outside approved settings
Do you offer technical support?
Yes. We provide lifetime technical support via email and phone for all customers.
What if my PC has a problem after delivery?
Contact us at support@omgamingpcs.com and we will help troubleshoot the issue.
Many problems can be resolved remotely without shipping the system back.
Do I need to keep the original box?
Yes — we strongly recommend keeping the original packaging for at least 30 days after delivery to help protect the system if shipping is needed.