Refund policy
Return Policy
Eligible standard systems may be returned within 14 days of delivery with prior authorization from OMGaming PCs.
To request a return, contact us at support@omgamingpcs.com or (682) 597-0280. Proof of purchase is required.
Approved returns must be shipped according to the instructions we provide. Returns sent without prior authorization may be refused.
Returned systems must be in like-new condition and include all accessories, cables, manuals, and other items originally supplied with the system. Custom-built, personalized, and special-order systems are addressed under Non-Returnable Items below.
Return Shipping
- Customers are responsible for return shipping costs on approved non-defective returns.
- For a verified hardware defect reported within 14 days of delivery, OMGaming PCs will cover standard shipping costs both ways and provide the applicable return label or instructions.
- After the initial 14-day defect period, customers are responsible for shipping the system to OMGaming PCs for warranty service. OMGaming PCs will cover standard return shipping after a covered warranty repair is completed.
- Special or expedited shipping requested by the customer may result in additional charges.
Restocking Fees
- Approved non-defective returns may be subject to a restocking fee of up to 20%.
- The applicable fee will be determined after the returned system is received and inspected.
- Restocking fees do not apply when a return is accepted because of a verified hardware defect covered under the limited warranty.
- Missing accessories, cosmetic damage, excessive wear, or inadequate return packaging may reduce the available refund in addition to any applicable restocking fee.
Damages and Issues
Please inspect your order immediately upon delivery. If the system arrives damaged, defective, or incorrect, contact OMGaming PCs immediately at support@omgamingpcs.com or (682) 597-0280.
For shipping damage, retain all original packaging and provide photographs of the system and packaging when requested. OMGaming PCs will work with you and the shipping carrier to investigate the damage and file any applicable claim. Claim outcomes remain subject to the carrier’s investigation.
Do not discard packaging or ship the system back until OMGaming PCs provides instructions.
Non-Returnable Items
Custom-built, personalized, modified, and special-order systems are non-returnable unless a verified hardware defect exists or return rights are otherwise required by law.
Eligible standard systems remain subject to the 14-day return terms described above.
Clearance, final-sale, digital, or separately purchased software products are non-returnable once opened, activated, downloaded, or delivered, except where otherwise required by law.
Contact OMGaming PCs before purchasing if you are unsure whether a system is considered custom-built or eligible for return.
Refunds
After an authorized return is received and inspected, OMGaming PCs will notify you whether the refund has been approved and identify any applicable restocking fee or other permitted deduction.
Approved refunds will be issued to the original payment method within 10 business days. Your bank, card issuer, or financing provider may require additional processing time before the funds or account adjustment appears.
Refunds for purchases made through a financing provider remain subject to that provider’s procedures and processing times.
If more than 15 business days have passed since OMGaming PCs approved your refund, contact us at support@omgamingpcs.com or (682) 597-0280.