Limited Warranty Policy

📧 Contact Information

Phone: (682) 597-0280

Support Hours: Monday–Saturday, 10:00 AM–7:00 PM Central Time

Closed Sundays and major holidays

🛡️ Warranty Coverage

At OMGaming PCs, we stand behind every system we build.

New PCs: Include a 1-Year Parts & Labor Warranty

Pre-Owned PCs: Include a 6-Month Parts & Labor Warranty

🖥️Lifetime Technical Support

Original purchasers receive lifetime basic remote technical support by email and phone for the life of the system.

Support may include:

General troubleshooting guidance
Driver and update assistance
Basic configuration help
Recommendations for upgrades or repairs

Lifetime Technical Support does not extend the parts-and-labor warranty or include free hardware repairs, malware removal, data recovery, game optimization, on-site service, or unlimited software repair. Any paid work will be explained and approved before service is performed.

Covered issues include:

Hardware or component defects under normal use
Component failures occurring during the warranty period
Build or assembly-related issues caused by OMGaming PCs

🔄 Returns & Defective Systems

If a verified hardware defect is reported within 14 days of delivery:

OMGaming PCs will provide a prepaid return shipping label
We will inspect and verify the reported issue
The system may qualify for repair, replacement, or refund at the discretion of OMGaming PCs

For non-defective returns:

Eligible standard systems may be returned within 14 days of delivery with prior authorization
Customers are responsible for return shipping costs
A restocking fee of up to 20% may apply
The system must be returned in like-new condition with all included accessories
Custom-built or personalized systems are non-returnable unless a verified defect exists or return rights are otherwise required by law

Hardware defects reported after the initial 14-day period will be handled through the applicable warranty repair process.

Return Requirements

Before returning a system:

Contact OMGaming PCs and receive return authorization
Use the original packaging whenever possible, or equivalent protective packaging suitable for shipping a gaming PC
Include all accessories, cables, manuals, and other items originally supplied with the system
Back up any important data and remove personal information when possible
Follow any packaging or component-removal instructions provided by OMGaming PCs

Customers are responsible for securely packaging returned systems. Damage caused by inadequate return packaging may not be covered and may be deducted from any applicable refund.

Returns sent without prior authorization may be refused.

🛠️ Warranty Repair Process

OMGaming PCs will first attempt to diagnose and resolve reported issues remotely whenever reasonably possible.

Local Customers

Drop-off and pickup service may be available by appointment

Shipped Orders

After the initial 14-day defect period, customers are responsible for shipping the system to OMGaming PCs for warranty service
OMGaming PCs will cover standard return shipping after a covered warranty repair is completed
Any special or expedited shipping requested by the customer may result in additional charges

14-Day DOA / Defect Coverage

For a verified hardware defect reported within 14 days of delivery, OMGaming PCs will cover standard shipping costs both ways

Non-Covered or Customer-Caused Issues

If inspection determines that the problem is not covered by warranty, diagnostic, repair, replacement-part, and shipping charges may apply
OMGaming PCs will notify the customer of applicable charges and request approval before completing paid repairs

❌ Warranty Coverage Exclusions

Installing third-party parts or using an independent repair service does not automatically void this warranty. However, warranty coverage does not apply to defects or damage caused by:

Improper installation or incompatible components
Unauthorized BIOS, firmware, voltage, or overclocking modifications
Third-party tuning or overclocking software that causes instability or damage
Physical damage, liquid damage, misuse, neglect, or mishandling
Customer-performed upgrades or modifications that directly cause the reported problem

Enabling a standard motherboard-supported XMP, EXPO, or DOCP memory profile does not by itself void warranty coverage.

Customers may be asked to reinstall original components or restore approved settings as part of diagnosis. Any denial of coverage will apply only to the defect or damage connected to the excluded cause.

⚠️ Exclusions & Important Notes

The limited warranty does not provide free repair coverage for:

Operating-system, driver, application, or game-related issues not caused by covered hardware
Viruses, malware, data loss, or corrupted customer files
Game optimization, FPS expectations, or performance differences caused by software settings
Compatibility issues caused by third-party software, accessories, or peripherals
Normal cosmetic wear occurring after delivery
Damage caused by power surges, inadequate ventilation, excessive dust, smoke, pests, or improper maintenance

Basic technical guidance may still be available for software-related issues under Lifetime Technical Support, even when the issue is not covered as a free warranty repair.

Systems operating within the component manufacturers’ published thermal specifications are considered to be functioning normally. FPS, benchmark scores, temperatures, and performance may vary due to drivers, software updates, game patches, monitor resolution, background applications, and system settings. Exact performance results are not guaranteed.

Non-warranty troubleshooting or customer-caused repairs may be billed at up to $90 per hour, but applicable charges will be disclosed for approval before paid work is performed.

Shipping damage must be reported immediately after delivery. Please retain all packaging and provide photographs of the system and packaging when requested. OMGaming PCs will work with the customer and shipping carrier to investigate the damage and file any applicable claim. Claim outcomes remain subject to the carrier’s investigation.

We strongly recommend keeping all original packaging for at least 30 days after delivery.

📦 Warranty Start Date

Warranty coverage begins on the date the system is marked as delivered by the shipping carrier or the date a local pickup is completed.
Coverage applies to the original purchaser and is non-transferable unless otherwise agreed to in writing by OMGaming PCs. Proof of purchase may be required for warranty service.
Warranty repairs or component replacements do not restart the original warranty term unless OMGaming PCs states otherwise in writing.

💡 Optional Extended Coverage

Extended Warranty Plans

Optional extended warranty coverage is available on eligible new systems:

2-Year Total Coverage: $99
3-Year Total Coverage: $149.99

Extended coverage continues the applicable parts and labor warranty for the selected total coverage period beginning on the original delivery or pickup date. The same warranty terms, shipping responsibilities, and exclusions described in this policy apply throughout the extended period.

Extended warranty availability may be selected when purchasing an eligible system or confirmed by contacting OMGaming PCs.