Shipping policy

Shipping Policy

Last updated: August 21, 2026

This Shipping Policy explains the processing, shipping, pickup, and delivery practices for orders placed with OMGaming PCs.

SHIPPING AND DELIVER OPTIONS:

1. Domestic Shipping:  Free standard shipping is available for eligible orders and addresses within the United States. Available shipping methods are determined by the order and destination.

2. Local Delivery:  Local delivery may be available for qualifying orders within our service area. Availability and any applicable arrangements must be confirmed with OMGaming PCs before delivery.

3. Local Pickup: Free local pickup may be available by appointment. OMGaming PCs will contact the customer when the order is ready and provide pickup instructions.

PROCESSING TIME

Most systems are built, tested, and prepared for shipment within 7–10 business days after payment is confirmed and all configuration details are finalized. Weekends and major holidays are not counted as business days.

Processing time may be extended because of component availability, custom requests, order changes, payment verification, or circumstances outside our reasonable control. If a significant delay occurs, OMGaming PCs will contact the customer.

Once the order is transferred to the shipping carrier, tracking information will be sent to the email address provided with the order. Carrier transit time is separate from OMGaming PCs’ processing time.

CANCELLATIONS

OMGaming PCs begins processing orders promptly. If you need to cancel or change an order, contact us as soon as possible at support@omgamingpcs.com or (682) 597-0280.

We will make a reasonable effort to accommodate the request; however, cancellation or modification is not guaranteed once components have been ordered, system assembly has begun, custom work has been performed, or the order has shipped.

Approved cancellations may be subject to any non-refundable payment-processing, financing-provider, special-order, or custom-work costs already incurred. Any applicable charge will be explained before the cancellation is completed.


RETURNS

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Eligible standard systems may be returned within 14 days of delivery with prior authorization from OMGaming PCs.

Custom-built, personalized, modified, and special-order systems are non-returnable unless a verified hardware defect exists or return rights are otherwise required by law.

Customers must contact OMGaming PCs before returning any product. Unauthorized returns may be refused.

For complete return, restocking-fee, and refund terms, review our Refund Policy:

https://omgamingpcs.com/policies/refund-policy

DELAYED ORDERS

If an order experiences a significant processing delay before shipment, OMGaming PCs will contact the customer with an updated estimate and any available options.

After an order has been transferred to the shipping carrier, transit delays may occur because of weather, carrier operations, address issues, or other circumstances outside OMGaming PCs’ reasonable control.

If tracking has not updated for an unusual period or the order has not arrived by the carrier’s estimated delivery date, contact OMGaming PCs. We will work with the customer and carrier to investigate the shipment and file any applicable inquiry or claim.

DAMAGED ORDERS

Inspect the system and packaging immediately upon delivery. If the order arrives damaged, appears to be missing components, or may be lost in transit, contact OMGaming PCs immediately at support@omgamingpcs.com or (682) 597-0280.

Retain all original packaging and provide photographs of the system, internal packaging, shipping box, and shipping label when requested. Do not discard packaging, attempt repairs, or return the system until OMGaming PCs provides instructions.

OMGaming PCs will work with the customer and shipping carrier to investigate the issue and file any applicable claim. Claim decisions and available resolutions remain subject to the carrier’s investigation and applicable shipping coverage.

SHIPPING RESTRICTIONS

  • A valid physical street address is required. Gaming PCs cannot be shipped to P.O. boxes.
  • Shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or other locations requiring special service may be unavailable or may require additional arrangements and charges.
  • Signature confirmation may be required for high-value orders. The customer is responsible for ensuring that an authorized recipient is available.
  • Customers are responsible for providing a complete and accurate shipping address. Address changes after shipment cannot be guaranteed.
  • OMGaming PCs may decline or cancel shipment to an address that cannot be safely serviced or verified. Any approved refund will be handled according to the Refund Policy.

CONTACT

For questions about an order or this Shipping Policy, contact OMGaming PCs:

Email: support@omgamingpcs.com
Phone: (682) 597-0280
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM Central Time
Closed Sundays and major holidays